Refund policy

Returns & Refunds Policy

Last updated: 16 September 2026

At Drops, we want customers to feel confident when shopping with us. If there is a problem with your order, please contact us before sending any item back.

Cancellation right

If you are a customer in the United Kingdom, you may cancel your order within 14 days of receiving it, without giving a reason.

To request a cancellation or refund, email gus.enghi@gmail.com with your order number and the email address used at checkout.

Eligible refunds

For eligible cancellation, damaged, defective, incorrect, or missing-item claims, Drops may provide a refund without requiring you to return the item. We will review each request fairly and provide the appropriate resolution.

Please do not send an item back unless we have first provided written return instructions.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, contact us as soon as possible. Please include:

Your order number;
A clear description of the issue; and
Photos or videos where relevant.

We may offer a replacement, refund, or another appropriate solution. This does not affect your statutory consumer rights.

Refund timing

Where a refund is approved, it will be issued to the original payment method. Your bank or card provider may take additional time to show the refund in your account.

For cancellations made within the applicable cancellation period, we aim to process the refund within 14 days of receiving your cancellation request.

Non-returnable items

For health and hygiene reasons, certain sealed personal-care items may not be eligible for return after they have been opened, unless they are faulty or not as described. This does not affect your statutory rights.